Terms and Conditions - For NFER Online Assessments (NOA) Customers

• “Assessment” – this refers to the complete set of “Tests” within a particular subject, for example, a maths Assessment for KS2 will comprise of three “Tests”. 
• “Customer” – the school or Multi Academy Trust (MAT) 
• “Customer Account” – the school or Multi Academy Trust (MAT) account required to make a purchase of a NOA Product (s) on the NFER Resources Shop 
• “Establishment” – this refers to either the school or MAT of which the NOA account will belong to.  
• “Establishment Administrator” – a user with full access and permissions to the NOA Establishment Portal who can add, edit, and delete Admin/Establishment Teachers and Learners from within their Establishment. They can also allocate Learners to Assessments, print passcodes, launch Assessments and view the NOA Reporting Tool. 
• “Establishment Teacher” – a user with access to the NOA Establishment Portal who can allocate Learners to Assessments, print passcodes, launch Assessments, and view the NOA Reporting Tool. They will not be able to add/amend/delete Establishment Administrators or Teachers or Learners. 
• “KS2” – Key Stage 2. 
• “Learners” – this term refers to the Establishment’s pupils who will be undertaking (or currently are/have already undertaken) one or more NOA Assessments.  
• “NOA Establishment Portal” – the online platform where Admin and Establishment Teachers of NOA can administer all purchased NOA products, including adding new and amending existing users (in the case of Establishment Administrators), uploading class lists, launching Assessments, and viewing Assessment data and reports via the NOA Reporting Tool. 
• “NOA Learner Portal” - the online platform where learners undertake the NOA tests. 
• “NOA Reporting Tool” – this refers to the Assessment reporting function that sits within the NOA Establishment Portal and where Establishment. Administrators/Teachers can view data and reports based on completed NOA Assessments. Note, this is not to be confused with the “NFER Tests Analysis Tool” which is a separate tool used to record results and view assessment data and reports for our paper-based assessments.  
• “Products and Services” – collectively refers to resources available for purchase available to schools and / or MATS ordered via the NFER Resources Shop 
• “Subscription” – a product option for Customers who want to subscribe to one year’s worth of NOA Assessments. Each Subscription will cover the subject and the three terms within the academic year: Autumn, Spring, and Summer. 
• “Token” – a credit equivalent to the value of one Assessment per pupil. 
• “Test” – an individual Test being a component of an Assessment e.g., maths, Mathematical Reasoning – Paper 2.  
• “User License” – a credit equivalent to one Assessment per pupil for Subscriptions Customers 
• “We,” “Us,” “Our”, “NFER” - refers to The National Foundation for Educational Research (NFER) in England and Wales. Head office and registered address: The Mere, Upton Park, Slough, Berkshire, SL1 2DQ. Registered charity number 313392. Registered number 900899 (England and Wales). A company limited by guarantee. 
• “You” or “Your” - refers to the individual visiting our website/NFER Resources Shop to buy Products from us. 

• Individual Tokens 
• One-year Subscriptions 

1.2 For Token purchases, each NOA Token is equivalent to one reading or maths Assessment per pupil, per term. For example, one Token purchase for NOA maths in the Autumn term would provide one pupil with access to the three tests that comprise the maths Assessment: Arithmetic (test 1) and Mathematical Reasoning (tests 2 and 3).  

1.3 Access to your NOA Subscription will begin on the same day the order is placed and will be valid for 365 days. 

1.4 NOA Subscriptions come in four packages based on the size of your school (number on roll). See the table below.  

1.5 For schools with more than 630 pupils on roll, please contact our Schools Partnership Manager, Nichola Giles (n.giles@nfer.ac.uk) who can advise on bespoke packages.  

1.6 For purchases via MAT Head Offices, please refer to the roll size table outlined in 1.4 above to determine the Subscription package required for the relevant trust schools within the MAT. 

2. Pricing 

2.1 Prices for NOA Tokens and Subscriptions are detailed on our website. At any time, we reserve the right to change prices without prior notice. Any price changes will be reflected on our website.   

2.2 No discounts are eligible for any orders of NOA Tokens and Subscriptions, unless specifically stated in writing by NFER. 

3. 3. Purchasing  

3. Payments can be made via debit card, credit card or by invoice. 

4. All purchases need to be completed via the NFER Resources Shop and will require a Customer Account to be set-up in order to process the payment and obtain the relevant details for the initial NOA Establishment Administrator account (s) to be created and delivered. 

5. If paying by invoice, payments must be made within 30 days of the purchase of NOA Token (s)/Subscription (s) from the NFER Resources Shop. We reserve the right to withhold access NOA Assessments if payment has not been received within this timeframe.  

4. Customers Residing Outside of UK 

All our NOA Products are available for use outside of the UK. If you encounter any technical issues regarding the Product, please contact our NOA Helpdesk. 

5. Validity of Tokens 

1. 5.1 Each NOA Token is valid for one-year (365 days) from the date of purchase which means it can be used at any point for any Assessment during that period. When Tokens are allocated to an Assessment the allocation will favour the number of Token (s) closest to the expiry date rather than, for example, the Tokens that have most recently been purchased.  

2. 5.2 Once a Token has expired i.e. past the 365 days of validity, it will not be possible for it to be reinstated for use on any NOA Assessment.  

3. 5.3 Tokens are non-transferable and can only be used by the Establishment Account that made the purchase. They cannot be transferred to other, external Establishment Accounts.  

4. 5.4 The minimum number of individual Tokens that Customers can purchase is one with no maximum limit. 

6. 6. Validity of User Licenses (Subscriptions) 

1. 6.1 User Licenses will remain valid for the entire Subscription period but will not be able to be used after a Subscription period expires. 

2. 6.2 User Licenses are only applicable for NOA Assessments for the purchased subject and year group.  

7. Re-takes 

1. 7.1 In the event that an Assessment exercise is interrupted due to unforeseen circumstances, once the Test is paused it can be resumed again at a later date without the need for new Tokens to be used or purchased. Alternatively, Establishment Administrators/Teachers can select to reset one or more individual tests to enable learners to restart the Test (s) from the beginning. 

2. 7.2 Individual Tests can be reset at any stage whether they are completed or are currently in progress.  

3. 7.3 When resetting a Test, the Token or User License can only be used to the assigned individual learner that has been selected where the Assessment exercise has been interrupted due to unforeseen circumstances.  

4. 7.4 If an Assessment exercise is interrupted due to a technical error from NOA, please contact our NOA Helpdesk so that we can attempt to fix the issue. 

8. 8. Launching Assessments – General 

1. 8.1 If you decide to run a NOA Assessment outside of a typical term time e.g. requiring pupils to undertake a NOA Summer Year 3 Assessment at the start of Year 4 Autumn term, you are advised to get in touch with us beforehand via our NOA Helpdesk as this may impact reporting data.   

2. 8.2 We recommend running technical checks beforehand to ensure access to the Establishment Portal, as well as running practice questions on the Tests themselves. 

9. 9. Refunds – Tokens 

1. 9.1 Purchasers of NOA Tokens can request a refund for the full amount of unused Tokens purchased if the request has been received in writing to the NOA Helpdesk within 30 days of the purchase date and there is no record of these NOA Tokens being used to complete an Assessment within that timeframe. 

2. 9.2 Once we’ve received the refund request, the requested number of NOA Tokens to be refunded will expire on the Establishment’s account and will not be able to be used. 

10. 10. Cancellations and Refunds – Subscriptions 

11. Purchasers of any NOA Subscription can request to cancel their Subscription within the first 30 days of purchase. They will be eligible for a refund for the full amount of their Subscription value provided that there is no record of a NOA Assessment being completed by one or more pupils within that timeframe. 

11. 11. Refunds – General 

12. All refund requests need to be submitted via email to the NOA Helpdesk and need to be requested from a school email address e.g. a Gmail or Hotmail address will not be accepted as proof that the request is legitimate and genuine. 

12. 12. Licensing of NOA Content 

13. 12.1 We own all intellectual property rights for the NOA Establishment Portal and NOA Assessments.  

12.2 Once an order for NOA Tokens or a Subscription (s) has been placed and accepted, we will license to you access to the NOA Establishment Portal and the ability to launch NOA Assessments. Any other use of NOA content is strictly prohibited unless permission is granted by NFER. You may not copy, modify, publish, transfer, be involved in any transfer or sale of, reproduce, distribute or in any way exploit any of NOA’s content, in whole or in part. 

13. Copyright and Our Rights to Prohibit Use of the NOA Platform 
13.1 All materials, technical design, content, images and information, know-how, methodologies, and other intellectual property used in providing the NOA Assessments, including but not limited to the software design and content of the platform which includes the Assessments, administration instructions and guides are all copyright NFER and cannot be reproduced or used for any purpose other than that permitted and/or licenced by a single purchase of that Product or Service. 

2. 13.2 If there are any instances of the NOA product being used for unpermitted, and/or commercial purposes including as outlined in 12.2 we reserve the right to withdraw access to the NOA Establishment Portal.  

14. 14. Our Rights to Adapt the NOA Product 

15. 14.1 We reserve the right to adapt the NOA Product to adhere to relevant laws and regulations. 

2. 14.2 We may be required to undertake technical improvements and updates to the NOA product. Our intention is for these improvements and updates not to interfere with Customers’ use of the Product. However, where that is unavoidable we aim to inform all Customers ten working days or more before any planned downtime to undertake these improvements and updates. They will also receive a resolution e-mail to confirm the downtime period has finished and NOA is available for use again.  

14.3 In the case of any unplanned maintenance i.e., in response to technical issues raised, we will inform all NOA Customers at the earliest opportunity of the situation and how that will affect their access to the Establishment Portal and/or the Assessments. We will keep Customers updated on these matters until the issue is resolved.  

15. Technical Support for NOA Customers 
15.1 NOA is supported by our in-house NOA Helpdesk; any queries or issues regarding your use of the NOA product can be raised via this page. The Helpdesk will contain the option to raise a ticket or telephone our Helpline, as well as provide useful articles to support you throughout your use of NOA.  

2. 15.2 In the case of any upgrades to the NOA Establishment Portal or the NOA Learner Portal, which would temporarily restrict access to users (in full or partially), we will endeavour to ensure that these periods will take place during quieter usage times i.e. outside of school hours and term time. All users will be informed of these upgrades via email at least ten working days prior to the upgrade work taking place. 

3. 15.3 For basic queries our NOA Helpdesk team will endeavour to provide an initial response within one-working day and no longer than three working days of the ticket being raised. 

16. 16. Establishment Administrator Access 

17. 16.1 When purchasing NOA via the Resources Shop, you will be prompted to provide a ‘delivery contact’ who will be set-up as an Establishment Administrator of your establishment’s NOA account. In the case of MAT Head Office orders on behalf of their Trust schools, you will be prompted to add a person for each of the schools you are purchasing NOA products. Please note, Establishment Administrators can change their access and other users at any point after they’ve gained access but it’s advisable to consider who the most appropriate Establishment Administrator for your establishment should be initially.  

2. 16.2 There is no limit on the number of Establishment Administrator or Establishment Teachers that can be setup for an individual establishment.  

3. 16.3 It will be the responsibility of existing Establishment Administrators to add/amend/delete users to their NOA Establishment Portal. For more information on how to add/amend users to the NOA Establishment Portal, please see this link. 

17.     Security